At Nabd Family Center, we place the utmost importance on protecting the privacy and personal data of our clients and visitors. In our commitment to transparency and trust, we present this policy to explain how we collect, use, and protect personal and health information in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia (or the relevant jurisdiction). 1. Scope of the Policy This policy applies to all personal data collected from clients through: Visits to the center Phone or online consultations The center's digital platforms (such as the website or apps) 2. Data We Collect We collect only the data necessary to deliver our services with the highest quality, including: Personal Data: Name, ID/residency number, date of birth, address, phone number, email. Health Data: Medical history, test results, diagnoses, prescriptions, session reports, referral information. Financial Data: Billing details, payment method, insurance data (if available). Digital Usage Data: IP address, device and browser type, geographic location, browsing history on our platforms. 3. How We Use the Data We use the data only for legitimate purposes, including: Providing appropriate medical or psychological care. Scheduling appointments and sending notifications/reminders. Following up on treatment and improving care plans. Communicating with the client as needed. Storing medical records in accordance with Ministry of Health requirements. Improving service quality and analyzing statistical data. Sending educational materials or health information with prior client consent. 4. Data Sharing We do not sell or share your data with any third party unless: We have your explicit written consent. It’s shared with health authorities or insurance companies for service provision. Required by law or in compliance with a court order. In emergencies that threaten your life or the safety of others. 5. Data Protection We apply the best technical and administrative standards to protect your data from: Unauthorized access Alteration, destruction, or unlawful use Leaks or data loss due to negligence or cyberattacks Our staff are also trained to comply with confidentiality and privacy policies in accordance with professional ethics. 6. Your Rights You have the right to: Access your personal or health data Request corrections or updates to your data Withdraw consent to data use (unless it impacts service provision) Request deletion of your data unless retention is legally or medically required 7. Cookie Policy Our platforms may use cookies to enhance your experience. You can manage your cookie preferences through your browser settings. 8. Changes to the Policy We may review and update this policy from time to time. Clients will be notified of any material changes through appropriate channels, such as email or website notifications. 9. Contact Us For inquiries or requests regarding this Privacy Policy, you may contact us.